Thebe Travel Card

frontYou can access your Thebe Travel Card online, via mobile or contact our customer care centre between 8am to 5pm, Monday to Friday by contacting the PayAll helpdesk on 0861 PAYALL (729255)

Web based Self-service
Should you wish to access your Thebe Travel Card online, you can do so via You will be able to check your balance, transfer funds between Thebe Travel Cards, change your log-in details or cancel/block your card. Your unique Username and Password was sent to you via SMS when you purchased your holiday, however, this can be obtained via the customer call centre (details below).

Below is a list of online self-service available to you:

  • Upload Current FICA Documents
  • Check Balance
  • Statement Download
  • Check Transaction History
  • Pin Change Request
  • Stop Card
  • SMS notification
  • Card to Card Transfers

On card activation you are sent a username and password, use these to access your card from the PayAll login page above or go to

Mobile self-service facilities:
You can download the WhatsOnMyCard Smart Application from your appropriate online App Store. The mobile platforms are supported by Apple, Blackberry and Android. These applications can also be accessed by clicking on the below Icons.

Download your WhatsOnMyCard Smart Applications here:


SMS facilities:
Balance enquiries can be requested via SMS to 34246
Note: SMS’s are charged at R2 per SMS.

Call centre facilities:
Call centre agents are available and willing to assist between 8am and 5pm, Monday to Friday. The contact number is 0861 PAYALL (729255)
Standard call rates apply.

How to top-up your Thebe Travel Card:
Funds can be loaded onto the Thebe Travel Card at any time. Deposits can be made via EFT or Bank Deposit at any ABSA bank. Normal bank charges and clearing periods apply. A deposit charge of R6.50 applies with every top-up into your Thebe Travel Card. Please use your 16 digit card number as the beneficiary reference number when making a deposit. Without this reference number the top-up will not be to be completed.

Banking details for Top-ups:
Bank: ABSA Fourways
Account Name: PayAll
Account Number: 4085339335
Branch Code: 632005
Reference: 16 Digit Thebe Travel Card Number

Using your Thebe Travel Card:
Purchases can be made with your Thebe Travel card at all point of sale facilities bearing the MasterCard logo or funds can drawn at any ATM.

Transaction Fees:

Point of Sale Transactions Point of sale transactions at merchants No charge
ATM Transactions
  • Cash withdrawal at a Standard Bank ATM
  • Cash withdrawal another bank’s ATM
  • ATM balance enquiry at a Standard Bank
  • ATM balance enquiry at another bank’s ATM
  • No decline fees
Deposit Fee All deposits are charged a deposit fee of R6,50 per deposit to your Thebe Travel Card
Monthly Cardholder Fee Loyalty and Lifestyle benefits inclued ( R47.50
Pin Reset Fee Per PIN requested by cardholder. To be charged against the cardholder balance at the time of the reset R5.00
SMS Balance Enquiry Per request. Amount deducted from Cardholder’s mobile account (sms your card number to 34246) R2.00 Balance and statement retrieval (app to be downloaded from Cardholder’s smartphone, mobile data charges apply) Free


Card Balances

Minimum balance available on card R50
Maximum balance available on card R5000
Maximum total deposits per month cannot exceed R25000 (single deposit never to exceed R5000)

ATM Usage Limits

Daily maximum withdrawal value R4000
Daily Maximum withdrawal limit 3 Withdrawls

Point of Sale Use

Daily maximum card swipe value R5000
Daily maximum daily card swipes 20 Swipes

Card – Terms and conditions

1 Introduction
1.1 These terms and conditions are applicable to all recipients of a single-load prepaid card issued with a PIN.
1.2 Subject to clause 3 below, your card will be activated with a Rand amount as determined by PayAll Transactions.
1.3 You can use your card at stores designated by PayAll Transactions where MasterCard is accepted in the Republic of South Africa. You can also use your card at an ATM. Note ATM fees are levied.
1.4 Your card can be reloaded.
1.5 Your card will be closed on the expiry date and the value remaining in the card, if any, will be cashed out to your bank account less applicable fees.
1.6 Balance enquiries can only be made by calling 0861 729 255, from 8am to 5pm Monday to Friday, or by visiting or SMS your card number to 34246. Standard cell rates apply. SMS’s costs R2.

2 The card
2.1 Your card will have an expiry date printed on the front of it and is valid until the last day of the month shown, unless your card is closed.
2.2 Only the person whose signature is on the card will be able to use it.
2.3 Sign your card in ink as soon as you receive it in the space provided on the back of the card.
2.4 Your card can only be used in the Republic of South Africa
2.5 You will be issued with a Personal Identification Number (PIN) together with your card. You must either memorise your PIN or keep any record of it in a safe place separate from your card. Do not tell any one else what your PIN is.
2.6 Your card must be cut in half after the expiry date.
2.7 You will not be sent any correspondence or statements, these can be accessed online, use your username and password at
2.8 We will always be the owner of the card.
2.9 You are responsible for the safety of your card. Should your card be damaged, lost or copied, we will not be liable.

3 Deposits
3.1 Your card will be loaded with a Rand amount by PayAll Transactions, as determined by it, less applicable fees.
3.2 Your card may be reloaded by PayAll Transactions, provided that the balance available on your card never exceeds R 5 000-00 (five thousand rand) at any given time.

4 Purchases
4.1 You may use your card to pay for goods and services at suppliers who accept the card. You will not be able to use the card to purchase goods or services over the telephone or Internet, pay toll fees or parking garages.
4.2 Should you enter your PIN incorrectly on 3 consecutive occasions at the Point of Sale terminal, all further transactions will be denied and your card will be blocked (and you will need to get another card from PayAll Transactions.)
4.3 When you use your card, we will process the transaction against your available card balance. You will be able to use your card until the value on your card is depleted.
4.4 All transactions will be authorised by us against funds on your card.
4.5 Merchants are responsible for transactions and are independent of PayAll Transactions, Tutuka and Standard Bank. PayAll Transactions, Tutuka and Standard Bank are not liable if the merchant does not accept your card or if you have complaints about goods or services paid for with your card.
4.6 We are not responsible for any loss arising from any failure, malfunction of electronic facilities or delay in point of sale device or our supporting or shared networks, where applicable, resulting from circumstances beyond our reasonable control.
4.7 No warranties, purchase protection, insurance, other promises or services are provided.
4.8 Once you have paid for a purchase, you cannot stop payment of the transaction.
4.9 You are responsible for keeping track of the transactions on your card to ensure that you do not exceed your card balance.

5 Fees and interest
5.1 You will be charged for purchases made using your card, see pricing schedule above.
5.2 You will not be paid any interest on funds in the card.

6 Closing your card
6.1 Your card will be closed when it expires.
6.2 We may choose to revoke your card at any time to protect our interests.

7 Lost or stolen cards
7.1 You are responsible for the safekeeping of your card and PIN. Your card is the same as having cash in your pocket. If you lose your card or if it is stolen and used by someone else, you will lose all funds in your card.
7.2 You must notify us on 0861 729 255 if the card has become lost or stolen or your PIN has become known to any other person. We will stop the card as soon as reasonably possible after being advised.
7.3 You will be responsible for all payments made with the card before we stopped the card in terms of 7.2.
7.4 We may change these terms and conditions without giving you notice. You may not change these terms and conditions.

For your protection
– Your card is not valid unless it is signed by you
– You will need a PIN to transact. Please safeguard your – Your card cannot be used at a bank teller for any banking transaction. It can only be used at in-store electronic terminals in the Republic of South Africa, where MasterCard is accepted
– Safeguard your card and PIN and keep separate from your card.
– After every purchase, make sure you get your card back
– The card expires on the date stipulated on your card. Destroy your card as soon as it expires or when you have used funds on the card and no longer need it.
– Call 0861 729 255 immediately to “stop” your card if you lose it or it is stolen

When you receive your card you agree to these terms and conditions. It is important to read and understand them before you use your card.

When you received your card, by signing to the back of the card you become the holder thereof.
By signing the card you agree to these terms and conditions and then become the cardholder for purposes of transacting (buying goods).
Whenever reference is made in these terms and conditions to “us”, “we” or “our”, that means The Standard Bank of South Africa Limited (“Standard Bank”) and Tutuka Software (Proprietary) Limited (“Tutuka”).